A great deal of channels is in use to communicate with customers and run customer services as well as the amount of technology to deal with the amount of channels and processes effectively in today’s world.
Viases Cloud Call Center offers quick and effective solutions for all the channels you use to communicate with your customers. Besides, no technological investment needed!
Genesys Omnichannel Engagement Center solution is the only solution that helps you offer an omnichannel experience during your customer journeys. As it provides a complete 360 degree view at one single platform, you can design your customer journeys, make them realize, and measure their success.
In order to improve the customer experience at your company, first of all, you have to be recording the existing experience. Analyzing the recorded experience, on the other hand, forms the most critical step of the evaluation. Use the Verint Speech Analytics product to customize all the recorded speeches and analyze them within seconds thanks to its filters and high analysis technologies. Report the customer insights and give an ear to your customers with Verint privilege.
Gamification is a methodology and approach that increases commitment, motivation, and cooperation in order to carry out the behavioral and operational transformation. Relate the gamification with objectives and enhance the performance.
ProcessRunner helps you manage your customer services with low costs. It makes sure that you provide your customers with fast and quality services and increase their satisfaction. In addition to being able to adapt to all communication channels, it also easily integrates with your company CRM, ERP, and all telephone switchboards so as to make sure that you follow-up all your business processes.
We had very few problems during the installation and usage of Viases. SYS provided us with its strong support and solution-oriented approach whenever we needed. SYS also made tangible contributions when it comes to effectively running our incoming call traffic, increasing work efficiency, and measuring our service quality.
Katılım Emeklilik is a company that has always paid a great deal of attention to customer interactions since the day it was founded. Our call center is essential for us as it is our first contact point with customers. It is very important for us to provide our customers with the right information at the right time and meet all their needs and requests through our call center. During our research for call center technologies, we held meetings with many call center technology brands that could meet our criteria, and we reviewed their software in detail. We knew SYS from their collaboration with Albaraka Türk and they were also among the brands we talked with. As a result of our research, we found out that SYS could offer many of our desired functions. We also liked the price-performance advantage and thus decided to work with SYS.
Prior to working with SYS, we used to do everything manually which we go for automatically and this definitely provided us with about 30-35%-workforce gain. Thanks to this, we reached the right customer with the right resource and reduced the possibility of making mistakes. In brief, we can say that we increased our productivity and flexibility. We provided convenience in everything from data verifications to other things, and we gained an error-free structure that can be easily managed.
We opted for SYS Viases program for the technical infrastructure of our Communication Center established within Fenerbahçe Sports Club for the Project “Target: 1 Million Members.” We better understood that we made the right decision as we used the system. Operational efficiency, follow-up, reporting, voice recording, and uninterrupted technical support are essential when it comes to this business and, to this end, SYS has always been by our side as the perfect solution partner with all of its departments. Its both efficient and fun to work with those who well know what teamwork means and prefer to be one of you instead of being a solution partner.
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