Quality Management

Voice Recording Solutions offer quality management functionality to call center customers with customizable and user-defined evaluation forms.

You can design your own quality forms by categorizing your questions, determining the questions and answer as per your wish, applying a scoring.

You can analyze the results of evaluations made via these forms thanks to a wide range of reports. Thanks to advanced quality management functions, you can meet quality management requirements such as automatic and random record filtering, calibration and reporting.

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