A great deal of channels is in use to communicate with customers and run customer services as well as the amount of technology to deal with the amount of channels and processes effectively in today’s world.
Viases Cloud Call Center offers quick and effective solutions for all the channels you use to communicate with your customers. Besides, no technological investment needed!
Genesys, the world’s number one customer experience platform, provides companies with the opportunity to create perfect Omni-channel experiences, journeys, and relations. Our customers are at the core of everything we have been doing for over 25 years and we believe by heart that perfect customer interactions offer perfect work results. Over 4700 customers in 120 countries trust Genesys when it comes to run over 25 billion communication center interactions a year at cloud and company data center.
You can see and analyze which, and how often, systems and applications are used by your employees. You can also measure the efficiency of these applications and see if they are in accordance with your processes.