Scripter

What is Scripter?

Scripter is a system which automates many customer agent processes such as customer greeting, self-introduction, accurately informing and handling the customers and complaint handling, and is fast and easily adaptable to specifics of a campaign and guiding customer agents from beginning of a call to its end.

With Scripter, you can predefine entire flow of a call as well as guide your customer agents during a conversation in the most accurate manner.   Scripter has a critical importance for call centers since it fully automatizes this process entirely.  It contributes significantly in terms of sales performance, time management, workforce management, quality measurement and efficiency.

Thanks to user-friendly interface, you can easily design your screens to adapt to a specific campaign with drag&drop feature. Improve your Efficiency Thanks to Automation.  You can design your pages with controls such as button, label, textbox, combobox, datagrid, linklabel, iframe, and interlink your pages with flow design and make various operations inter pages.  You can publishing and start right away using scripts designed to specific campaign.

It offers a lean and user-friendly interface to design, create and manage campaign texts;

  • Imports data from external systems of customers in order to offer them to customers in the body of the text.
  • Saves the results of the text in internal and external systems.
  • Offers various reporting options.
  • Shortens the training process of newly hired customer agents.
  • Offers integration possibilities with a wide range of call center platform and automatic dialing systems.
  • Manages several campaigns simultaneously in a professional manner.
  • Improves the productivity of customer agents.
  • Improves customer satisfaction.
  • Enables the same and right text to be read for customers and campaigns.
 

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