Speech And Text Analytics
In order to improve customer experience in your company you must first of all record existing experience. And analyzing the experience recorded is the most critical step of the evaluation. With this product, analyze in seconds all recorded conversations thanks to customizable filters and advanced analysis technologies. Report insights from your customers and give an ear to voice of your customers.
Enables easy and quick use thanks to user-friendly screen designs.
Call Trends Analysis
Keep a real-time track of the call trends in customer communications.
You can monitor calls in real time and evaluate them with quality management.
You can categorize pre-defined call trends.
You can instantly monitor multiple organization and different locations through cloud infrastructure.
You can integrate with CRM, ERP or other applications.