Success Stories

We knew we were outside the box, now we have an award to prove it.

Genesys Powering Partners Day, an annual event where Genesys picks the “Bests of the Sector” was held at The Edition Hotel this year. Attended by many domestic and international participants, the event distributed the 2015 Business Partner Awards.SYS was awarded the Most Innovative Partner of 2015 with its Viases Cloud Contact Center product, which was...
Çağrı Merkezi Güvenlik

Physical Safety at Call Centers

It is not possible to implement an information safety management system in an environment lacking physical safety. Thus, obstacles such as barrages, barriers, fences, walls, wire fences etc. should be positioned in the appropriate places of the building in order to ensure the environmental safety. No obstacle is impassable. Obstacles should be kept under supervision....
Genesys Innovation

We knew we were outside the box, now we have an award to prove it.

Genesys Powering Partners Day, an annual event where Genesys picks the “Bests of the Sector” was held at The Edition Hotel this year. Attended by many domestic and international participants, the event distributed the 2015 Business Partner Awards. SYS was awarded the Most Innovative Partner of 2015 with its Viases Cloud Contact Center product, which was...

Everything About Scripter with SYS General Manager Tümer Gürkok

What does a scripter mean to a call center? Call centers are today’s technological communication centers, which boast the highest amount of business volume and employment opportunities in the service sector and which house many business lines.  Some call centers work in the blended structure whereas some specialize in telesales. These kinds of call centers...
ASSITS ÖDÜL

A Big Award for SYS & AssisTT’s Verint Inbox Project

Verint Inbox brought an award to SYS & AssisTT at Global Telecoms Business Innovation Awards where the world’s telecommunication giants such as China Mobile, Orange, and ZTE compete. The Inbox Project, which went on to the finals in the Business Service Innovation category, was awarded the big prize at the gala, which was held at...

An interview with Bülent Soysal from Albaraka Türk

We talked with Bülent SOYSAL about SYS and call center technologies. What is the biggest reason behind why you attach such an importance to call center technologies? There are two important reasons, of which one is the customer satisfaction. The second one is about the call center technologies’ ability to reduce the workload on the...
netkadver

Net-Ka, which carried out an important ‘first’ with SYS, took its Diyarbakır call center to cloud.

Amiral Ayyıldız who underlined that Net-Ka Telecommunication Call Center is a company that carries out both call center services and telesales and retail sale procedures shared information about their corporate structure. Founded in 2010 to operate in the call center field, the company offers call center support both to the private sector and the public...