Verint

Powering Actionable Intelligence

Workforce Optimization

Verint WFO will introduce you to the technologies that will increase your company productivity from end to end. Let the solutions offered specific to your company increase the customer satisfaction and employee performance. Use workforce optimization to optimize the complicated systems and use your resources in the most efficient way possible. Bring your processes to perfection by making pinpoint detections using detailed reports. You can get to know the Verint Workforce Optimization solutions better and receive your specific solutions through SYS’ expert team.

Speech Analytics

In order to improve the customer experience at your company, first of all, you have to be recording the existing experience. Analyzing the recorded experience, on the other hand, forms the most critical step of the evaluation. Use the Verint Speech Analytics product to customize all the recorded speeches and analyze them within seconds thanks to its filters and high analysis technologies. Report the customer insights and give an ear to your customers with Verint privilege.

Gamification

Gamification is a methodology and approach that increases commitment, motivation, and cooperation in order to carry out the behavioral and operational transformation. Relate the gamification with objectives and enhance the performance.

Reveal the capacity of your organization with an integrated set consisting of scorecards, coaching, e-learning, and gamification* products and carry out the performance management in the most efficient way.

Desktop and Process Analytics

Understand the time use of employees.
Follow the application use for all employees.
View the exit times or the block times such as free times.
Decide the productivity regarding how the time and employees are used.
Obtain insights about employee behaviors that would affect the sales productivity.

Desktop and Process Analytics

Follow Your Processes

Measure the application use rates.

  • Which employees spend how much time in which application?
  • How much time does an employee spend in selected screens?

Follow the Activities

  • For how many times do employees repeat a certain activity?
  • How much time do activities take?  (Organization / Employee)

Follow the Processes

  • How much time does a selected process take from start to end?
  • How much time is spent to carry out the process?
  • How do different colleagues carry out the steps of different processes?
  • Are the realized processes in compliance with the regulation?

Set alarms and automation

  • Manager alarms
  • Pop-up guides for employees based on screen content/action.
  • Provide information from one application to another.

Gamification

WHAT IS GAMIFICATION?
HOW DOES IT WORK?

Gamification is a set of philosophies and methods aimed at using game-related concepts and actions in non-game activities and making these activities more effective and beneficial. First of all, gamification does not mean a game but it means including game-related awarding systems and competition elements to non-game elements in areas such as the business life in particular by also using digital game design techniques, and finally making them interactive and attractive. Gamification is a methodology and approach that increases commitment, motivation, and cooperation in order to carry out the behavioral and operational transformation.

It stimulates the human psychology and reveals what really motivates us.
It is a total software application and does not require any coding practice. It has a graphical story-making process and themes. You do not get bored with games such as sports, car race, virtual city building, and Verint Idol. It includes customized and non-competitive leadership tables, drawings, promoters, simulation, quizzes, and surveys to measure performance.

Verint Gamification

In order to enhance your company productivity and performance

contact us right away.
You can carry out a conversation analysis with unique skills and benefits.

Verint Speech Analytics

In order to improve the customer experience at your company, first of all, you have to be recording the existing experience. Analyzing the recorded experience, on the other hand, forms the most critical step of the evaluation. Use the Verint Speech Analytics product to customize all the recorded speeches and analyze them within seconds thanks to its filters and high analysis technologies. Report the customer insights and give an ear to your customers with Verint privilege.

Ease of Use

It offers an easy and quick use with its user-friendly screen designs.

Monitoring

You can monitor the calls in real time and assess them using quality management.

Cloud Infrastructure

You can instantly monitor more than one organization and different locations with the cloud infrastructure.

Call Trends Analysis

Monitor the customer communication call trends in real time.

Call Categorization

You can categorize the predefined call trends.

Integration

You can integrate it with CRM, ERP, or any other of your applications.

Speech Analytics