Verint WFO will introduce you to the technologies that will increase your company productivity from end to end. Let the solutions offered specific to your company increase the customer satisfaction and employee performance. Use workforce optimization to optimize the complicated systems and use your resources in the most efficient way possible. Bring your processes to perfection by making pinpoint detections using detailed reports. You can get to know the Verint Workforce Optimization solutions better and receive your specific solutions through SYS’ expert team.
In order to improve the customer experience at your company, first of all, you have to be recording the existing experience. Analyzing the recorded experience, on the other hand, forms the most critical step of the evaluation. Use the Verint Speech Analytics product to customize all the recorded speeches and analyze them within seconds thanks to its filters and high analysis technologies. Report the customer insights and give an ear to your customers with Verint privilege.
Gamification is a methodology and approach that increases commitment, motivation, and cooperation in order to carry out the behavioral and operational transformation. Relate the gamification with objectives and enhance the performance.
Reveal the capacity of your organization with an integrated set consisting of scorecards, coaching, e-learning, and gamification* products and carry out the performance management in the most efficient way.
Understand the time use of employees.
Follow the application use for all employees.
View the exit times or the block times such as free times.
Decide the productivity regarding how the time and employees are used.
Obtain insights about employee behaviors that would affect the sales productivity.
Measure the application use rates.
Follow the Activities
Follow the Processes
Set alarms and automation
Gamification is a set of philosophies and methods aimed at using game-related concepts and actions in non-game activities and making these activities more effective and beneficial. First of all, gamification does not mean a game but it means including game-related awarding systems and competition elements to non-game elements in areas such as the business life in particular by also using digital game design techniques, and finally making them interactive and attractive. Gamification is a methodology and approach that increases commitment, motivation, and cooperation in order to carry out the behavioral and operational transformation.
It stimulates the human psychology and reveals what really motivates us.
It is a total software application and does not require any coding practice. It has a graphical story-making process and themes. You do not get bored with games such as sports, car race, virtual city building, and Verint Idol. It includes customized and non-competitive leadership tables, drawings, promoters, simulation, quizzes, and surveys to measure performance.