Cloud Call Center

Everything Your Call Center Needs

Today, more channels are used in communication with customers and customer service than ever before. More technology than ever is needed to manage so many channels and processes.
Viases Cloud Call Center offers fast and effective solutions for all channels you use to communicate with your customers. Moreover, you do not need to invest in any technology!

Çağrı Merkezinizin İhtiyaç Duyduğu Her Şey

Günümüzde, müşteriler ile iletişimde ve müşteri hizmetlerinde hiç olmadığı kadar çok kanal kullanılmaya başlandı. Bu kadar kanal ve süreci yönetebilmek için her zamankinden daha fazla teknolojiye ihtiyaç var.
Viases Bulut Çağrı Merkezi, müşterilerinizle iletişimde kullandığınız tüm kanallar için hızlı ve efektif çözümler sunuyor. Üstelik hiçbir teknoloji yatırımı yapmanıza da gerek yok!

Viases Cloud CC; It is an integrated cloud platform that gathers all call center solutions such as IVR, Dialer, Scripter, Voice Recording and Screen Recording, Quality Management and Reporting  under a single package and offers effective solutions for you to serve your customers through different channels.

With Cloud Call Center, you can provide fast and quality service to your customers via Voice, Email, Chat, Social Media channels. With our cloud system, we provide you with the opportunity to provide redundant, reliable and uninterrupted service without investing in technology.

Anywhere Access

Users can continue to provide uninterrupted service by accessing the system from any corner of the world and on any device they want, as long as they are connected to the internet.

Pay As You Go

System capacity can be easily increased to support changing workloads as the demands of the dynamic market increase rapidly.

High Data Security & Unlimited Storage

In the Cloud Viases solution, all data is encrypted and stored. The database conforms to the “dispersed cloud” structure; your data is archived at your location or in our cloud data center.

Easy Operation

You don’t need to build expensive hardware, utilities and data center on cloud platform. Cloud Viases is ready to use from the moment you connect.

Low Operating Cost

Since all maintenance and updates in the Cloud Viases solution are done by SYS, your need for technical support will be minimal while managing your call center operation.

Constantly Updated

Forget about software updates, projects, system changes and night work that you have to do constantly with Viases Cloud! All maintenance & updates are done by SYS without your knowledge.