What are Digital Channels?
It is a solution that supports not only the voice channel, but also Chat, WhatsApp, E-mail and Social Media channels, serves your customers through Digital Channels thanks to its integrated structure, and increases customer satisfaction quickly and efficiently by using ready-made answers and templates.
You can increase your service quality with many advanced features such as forwarding multiple chat or email calls to customer representatives simultaneously, prioritizing according to the number of friends or followers in social media, and viewing customer history on a channel-based and channel-independent basis.
- Track your customer history on a single system
- Respond to customer requests faster by capturing notifications
- Build customer loyalty by enabling customer service to respond quickly to requests
- Avoid possible losses that may arise in unfavorable opinions
- Control all platforms (Voice, Email, Chat and Social Media) in one system