What is Quality Management?
Quality Management solution is a user-defined evaluation form that integrates with Voice and Screen Recording and offers quality management functionality to call center customers.
You can categorize your questions, determine your own answers, and design your quality forms by scoring.
You can analyze the results of the evaluations made with these forms by getting various reports. With advanced quality management functions, you can meet quality management requirements such as automatic and random recording filtering, calibration and reporting.