What is IVR?
IVR is an automatic voice response system that interacts with callers by dialing or voice commands. You can easily perform transactions such as invoice inquiry, debt reminder, credit card payment, survey, appointment reminder via the IVR system without the need for a customer representative.
With IVR, you can reduce your costs and automate the routine work of one or more customer representatives. You can provide a more reliable service as the margin of error is reduced to zero with the operations performed on the system side. You can offer your customers the privilege of uninterrupted service with the IVR system that works 24 hours a day, 7 days a week. In this way, your customers can perform the transactions they want quickly and safely, without being limited to working hours.
A well-designed IVR system reinforces the image of your company as a company that cares about its customers and makes good use of technology. Thanks to its flexible and convenient web interface, you can design your IVR scenarios quickly and easily with drag-and-drop. You can add new scenarios to the system and update your existing scenarios without IT assistance. You can get reports on the same system and analyze your data in detail.