What is Audio and Screen Recording?
Voice and Screen Recording is an IP-based system that records call center calls securely and completely.
With the Audio Recording solution, you can monitor the status of all your representatives, listen to the conversations live, and view your historical recordings with detailed filter fields. In addition, depending on the authorization, you can export the records, add notes, and perform various operations such as flagging.
With the Screen Recording function, you can monitor the actions of the customer representatives by recording their screens during the call.
With the evaluation forms you design through audio and screen recording you can make quality management. You can categorize your questions, determine your own questions and answers, and design your quality forms by scoring.
You can analyze the results of the evaluations made with these forms by getting various reports. With advanced quality management functions, you can meet quality management requirements such as automatic and random recording filtering, calibration and reporting.