What is Process Automation (Scripter)?
Scripter is a system that automates many processes such as addressing the customer, introducing himself, informing and managing the customer correctly, meeting objections, and can be designed quickly and easily, specific to the campaign, and guides the customer representative from the beginning of the call to the end. With Scripter, you can predetermine the entire flow of the call and guide your customer representatives in the most accurate way during the call.
Scripter is of critical importance for call centers in terms of automating this entire process. It makes a significant contribution in terms of sales performance, time management, workforce management, quality measurement and productivity. With its user-friendly interface, you can easily design the screens you want according to your campaigns by drag-and-drop.
You can design your pages with controls such as button, label, textbox, combobox, datagrid, linklabel, iframe, you can connect your pages with flow design and perform various operations between pages. You can publish the prepared scripts specific to the campaign and start using them.
- Offers a simple and easy-to-use interface to design, create and manage campaign scripts
- Retrieves data from customers’ external systems to present to customers in text
- Saves the results of the text to internal and external systems
- Offers various reporting options
- Shortens the agent training process
- Provides integration possibilities with various call center platforms and automated call systems
- Manages campaigns professionally, simultaneously
- Ensures that the same and correct text is read for campaigns and customers
- Increases customer satisfaction
- Increases the efficiency of customer representatives
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