What is Voice Signature?
Authentication with voice biometrics is the solution used to determine whether the user’s pre-recorded voice data points match the voice of the person on the current call.
Customers must have a voice notification via active or passive authentication. Active authentication requires two pieces of data, a pass phrase, and some other information. Passive authentication is where the customer’s first conversation with an agent is recorded and translated into voice-to-text. In both cases, the customer’s voice is compared to the stored audio file to verify the person.
Authentication with voice biometrics is the preferred method to prevent fraud when username and password factors are insufficient.
Voice Biometrics offers a high degree of sensitivity and does not need additional hardware other than a microphone, such as eye scanning or fingerprinting.