E-Commerce, Retail Industry
Call Center Solutions
We serve our customers with the solutions we offer in different channels in the field of e-commerce. Customer satisfaction of e-commerce companies is more critical than many sectors. Therefore, in addition to the voice channel, they serve their customers through chat, e-mail and social media channels. At this point, our Viases solutions come to the fore. It is possible to provide services through voice, chat, e-mail and social media channels on a single platform, providing the opportunity to manage customers coming through different channels more easily and accurately.
- Order status inquiry (IVR)
- Chat Service, E-Mail Service
- Survey Calls (IVR)
- Churn, Callback Calls
- Social Media Management (Facebook, Twitter)
- Cargo status inquiry (IVR)
- Campaign Information Calls
- Kampanya Bilgilendirme Aramaları
- Sosyal Medya Yönetimi (Facebook, Twitter)
- Kargo durum sorgulama(IVR)