We provide high quality services with our Viases solutions in many telecommunication companies. We provide uninterrupted service with 5000+ channels of IVR and 3000+ channels of voice recording in total.
Companies are able to provide quality service to their customers with IVR 40 different IVR scenarios of the flexible & easy-to-use IVR application of the Viases Contact Center solution. Similarly, sound recording and quality evaluations of large operations are provided Sound and Screen recording applications.
Example applications;
- Fault Notification (Inbound)
- Debt Reminder (Outbound)
- Survey Searches
- Offers various reporting options
- Shortens the agent training process
- Debt Payment (Inbound)
- Enterprise Client IVRs
- Increases the efficiency of customer representatives
- Increases customer satisfaction
- Ensures that the same and correct text is read for campaigns and customers