With Viases insurance solutions, you can maximize customer satisfaction by increasing the service quality offered by your call center representatives to your customers.
Customers, who were called by your company or called by the “Outside Call” module, may not have been able to meet with an officer from the call center (abandoned) due to busyness or any other reason. These calls are automatically uploaded to a common pool by the system, the customer representative can switch to the “Outside Call” position at any time and call the missed calls in priority order.
Thus, if people who could not reach you, closed the line or could not contact you in busy situations were called back by the system, you can follow what kind of action was taken according to the call result codes. With the Viases Callback module, you can get daily, weekly and monthly reports.
- Paid total and periodic premium inquiry,
- Learning the lump sum payment to be received at the end of the term,
- Establishing communication through digital channels and sending this information as a short message via SMS,
- Learning the scope of the guarantee,
- Learning the compensation payment to be received in case of accident within the coverage,
- Listening to transactions such as agency current account inquiries over the phone,
- Getting general information about the policy,
- With Virtual Pos Integration, payment and collection transactions can be made 24/7.
- Damage follow-up depending on the policy,
- Missing document notification,
- Expert report information and Agency current account information,
- Damage location notification,
- Damage payment date information,
- With Virtual Pos Integration, payment and collection transactions can be made 24/7.
- Getting the contracted organization code,
- Getting a policy number
- Obtaining an interactive confirmation number,
- Reading valid collateral codes, transmitting information to doctors or health institutions,
- Getting a New Password,
- Coverage learning,
- Listening to the relevant information aloud,
- With Virtual Pos Integration, payment and collection transactions can be made 24/7.