CALL CENTER IN A SINGLE SYSTEM
Viases Contact Center IP-Based Telephone and Call Center system is a product that stands out with the productivity increase, efficiency and customer satisfaction advantages it offers to companies in Turkey and around the world.
From the first contact with the customer to after-sales technical support services, the calls from the customer must be handled professionally. The performance of your telephone system or Customer Service Call Center directly affects the success of your company.
Incoming calls will be greeted professionally, 24 hours a day, 7 days a week, and will strengthen your company's image. In parallel with this, increasing customer satisfaction and increasing company image in the eyes of customers will reflect on your sales and turnover. You will be able to integrate your phone system with your CRM system or other enterprise application. You will be able to optimize the performance of field or remote workers. You will be able to make configuration changes easily and quickly without affecting the continuity of the system, and you will be able to respond to the needs dynamically. Reach a professional structure with Call Center Solutions.
A call center system that is easy to use, simple to update, integrated with any application,
Switchboard, Call Center, Digital Voice Recording System, Interactive Voice Response System (IVR), Internet Telephony infrastructure, Comprehensive Reporting, Real-Time Statistical Information, Automatic Greeting, Unlimited Voice Messages, Instant Messaging, Personal Status Management features are all at your fingertips on a single platform. will be,
By increasing the productivity of your employees, you will reduce (minimize) your costs, you will have reporting and evaluation tools,
Thanks to a scalable, flexible, reliable and measurable Call Center, you will be able to balance service level and cost.
With the IVR application, most of the customer requests will be met automatically without connecting to a customer representative, your personnel costs will decrease, and human errors will decrease.
Viases Contact Center is completely brand-independent on both computer and phone-related components. You can immediately become a Viases Contact Center user via your IP phone and/or PC connected to the Internet. Since the hardware used is standard and brand independent, you only invest in the software. As the system can expand to suit your needs, your investment is protected. Viases Contact Center is ready to grow with your business.
At the heart of Viases Contact Center are call center queues that can be easily configured with one click using the admin interface. For each queue;
How to distribute calls to customer representatives can be selected,
Announcements that callers will hear on hold can be customized,
Desired messages can be given between the waiting music,
Callers can be provided to enter data,
Call priority is configurable,
Automatic call recording can be made and
All other call center settings can be easily managed.
To continue to improve Call Center Solutions performance and profitability, call center managers need to be able to analyze data. Viases Contact Center offers different ways for you to monitor agent statuses, queue performances and statistics instantly. Current and historical performances are compared. For more detailed analysis, you can use the Viases Contact Center reporting tool, which offers graphical and textual reports, and you can make detailed analyzes with reports presented in Microsoft Excel forms.