The World’s Leading Market Leader Customer Interaction Optimization Firm
Customer Interaction Optimization Product family consists of many modules such as workforce optimization, voice of the customer analysis, performance measurement, process analysis, fraud analysis, compliance, workforce interaction, smart self-service, robotic process automation and so on. These products cover the latest technologies with the concept of Industry 4.0, and with the units and experience of years, the outputs that will provide high added value to institutions, employees and customers, approximately 10,000 different organizations in all regions of the world, in more than 180 different countries, government organizations and Fortune 100 lists. It produces in 80% of companies worldwide.
What is Desktop and Process Analysis (DPA)?
You can use DPA to understand how work is done on your employees’ computers and what work is done on their desktop. DPA records and analyzes all transactions on a client for you.
What Does DPA Support?
Supports Employee Productivity & Sales.
Increases Employee Performance.
Provides Process Compatibility.
Employee Scheduling organizes.
With DPA, you can better understand your employees’ application usage.
In addition, you can direct your employees to be more productive by having detailed information about time use, and give them different tasks and increase their productivity.
Increases Employee Performance.
Provides Process Compatibility.
Employee Scheduling organizes.
With DPA, you can better understand your employees’ application usage.
In addition, you can direct your employees to be more productive by having detailed information about time use, and give them different tasks and increase their productivity.
Speech Analytics /Real Time Speech Analytics
In order to host the customer experience in your company, you first need to record the existing experience. Instant analysis of the recorded experience is the most critical step of the evaluation. With Verint Speech Analytics product, it analyzes all confidential conversations in seconds thanks to special administrator filters and high analysis technologies. Report insights from customers, listen to your customers’ voices with Verint different.
Workforce Optimization
With Workforce Optimization, you can improve Workflow Management and Agent Performance at an advanced level by fully integrating with the infrastructure of your Call Center.
Meet the technologies that will increase your company’s productivity from end to end with Verint WFO. Increase employee performance as well as customer satisfaction with tailor-made solutions for your company. Optimize complex systems with Workforce Optimization, use your resources in the most efficient way. Perfect your processes by making pinpoint determinations with detailed reports.
Meet the technologies that will increase your company’s productivity from end to end with Verint WFO. Increase employee performance as well as customer satisfaction with tailor-made solutions for your company. Optimize complex systems with Workforce Optimization, use your resources in the most efficient way. Perfect your processes by making pinpoint determinations with detailed reports.
You can get to know Verint Workforce Optimization solutions better and have special solutions for you with the expert team of SYS. With Workforce Optimization, you can follow project-based processes and perform performance management. You can compare more than one organization within your business and make your measurements according to the Workforce Optimization KPIs you have determined. You can get answers to many important topics such as Voice Analysis and Performance Management System of your Call Center.